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FAQ

ANSWERS TO YOUR QUESTIONS

General

Title is a rider owned and operated mountain bike component company that specializes in making high end components. 
Catch our attention by tagging @titlemtb and using the hashtag #titlemtb in your posts on social media - we're always watching. 

Shopping Information

All orders in Canada are shipped with Canada Post. They have a proven track record of being very reliable and provide a tracking number for you convenience. Orders destined to the USA we use USPS. For any international orders we ship via DHL. 
INTERNATIONAL TAXES AND CUSTOM FEES?

If you've placed an order outside of Canada, your order may be subject to customs fees. Every country has its own set of regulations so please contact your local postal service or customs authorities to learn more about how your country handles taxes and duties.

We are not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay customs fees on each item that is ordered. Customers may be responsible for multiple customs charges from their customs office if multiple items are ordered that are shipped separately. These fees are set by your local postal service or customs office and are the responsibility of the customer.

Also, please be aware that there may be rare occurrences where customs will delay the transit time of some packages.

HOW LONG DOES IT TAKE TO GET A TRACKING NUMBER FOR MY ORDER?

All orders will be shipped within 48 hours of purchase, times will vary depending on destination. You will then receive a tracking number that will let you know the estimated time of package delivery. 

DOES TITLE HAVE A STORE FRONT SO I CAN SEE THE PARTS IN PERSON?
Unfortunately we do not have a physical store front in Canada at this time. Currently we ship all our orders around the globe from our Kelowna facility. We do however offer free shipping on all orders over $249 within Canada and the USA. We are also working to get distribution set up with bike shops around the world. More information about this will be available in the coming months.

Orders and Returns

WHO SHOULD I TO CONTACT IF I HAVE ANY QUESTIONS?
please contact us via the "contact us" option on the website, we will get back to you with a response as soon as possible.
HOW DO I KNOW IF SOMETHING IS IN STOCK?
If the product is on the website then it is in stock and  and ready to ship (most orders our picked, packed, and shipped in under 2 business days). All our wheels / rims are handmade in Canada and fully customizable so please allow 3-4 weeks lead time. The wheels ship direct from the factory which means there would be no hold up on the rest of your order if you've ordered other Title parts besides wheels / rims.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Once an order is placed it is automatically sent to our warehousing staff. Once an order is placed it cannot be modified or changed. For returns please see our return policy.